Contact
Our Offices
California— Corporate Headquarters
Phone: +1 510 649 2200
1646 North California Blvd
Suite 600
Walnut Creek, CA 94596 USA
Dubai, UAE
Phone: +971 4 247 2627
19th Floor, Suite 09
The Exchange Tower
Business Bay, Dubai
P.O. Box 51208 UAE
Contact Channels
Sales / Product Information
Phone: +1 510 649 2201
M–F: 8am–5pm (Pacific Time)
Licensing & Installation Support
Technical Support
Maintenance Subscribers *
Phone: +1 510 649 2202
M–F: 6am–5pm (Pacific Time)
Email: support@csiamerica.com
M–F: 24 Hours
* Users with expired maintenance are not eligible for technical support. To purchase maintenance, contact CSI Sales or call +1 510 649 2201.
International Channel Partners
Channel Partner Map & Directory
If you purchased your software through one of our international channel partners and have questions regarding support, upgrades, or maintenance, please contact them directly.
Self-Support
Online Training & Educational Services
Online training sessions utilize web and tele-conferencing technology to deliver a convenient and interactive training experience for users of SAP2000, CSiBridge, ETABS and SAFE software. You may choose from among pre-designed or custom sessions. Each session typically lasts 1–2 hours, depending upon the complexity of the training topic, and includes live question and answer sessions.
Email: education@csiamerica.com
General Feedback
For compliments, complaints, and general feedback.
Email: feedback@csiamerica.com
Holiday Schedule
| Date | Holiday |
|---|---|
| Thursday, January 1, 2026 | New Year's Day 2026 |
| Monday, January 19 | Martin Luther King Day |
| Monday, February 16 | President's Day |
| Monday, May 25 | Memorial Day |
| Friday, June 19 | Juneteenth |
| Friday, July 3 | Independence Day Observed |
| Monday, September 7 | Labor Day |
| Thursday–Friday, November 26–27 | Thanksgiving |
| Thursday, December 24 | Christmas Eve |
| Friday, December 25 | Christmas |
| Friday, January 1, 2027 | New Year's Day 2027 |